With lack of Gloebit support, grids try to fix payment problem on their own – Hypergrid Business

It’s been ten days since AviTron first reported Gloebit payment issues, and more than a week ago Gloebit acknowledged the issue, but Gloebit acquisitions continue to fail across the hypergrid, and network owners are complaining that they have not been able to to reach Gloebit CEO Chris Colosi for help.

There have been no further updates on Gloebit’s Facebook page, nor has Colosi responded to my requests for comment.

According to Discovery Grid owner Rene Vega, also known as Balpien Hammerer in-world, there are two aspects to the Gloebit payment problem. One was related to the expiration of the Let’s Encrypt certificate, which has since been addressed, and the other related to a breakdown in the Gloebit service, where vending machines are not properly informed when a payment has been made. This second problem is still ongoing.

What happened to Let’s Encrypt

The Let’s Certificate root certificate expired on September 30th. These certificates are used to encrypt Internet traffic. Let’s Encrypt had warned their users in advance to switch, but many companies had configuration issues, including Second Life, when the switch happened.

Discovery Grids Vega has run diagnostic scripts with its staff both on Discovery and on other networks to try to diagnose the problem.

“The first problem was that when Let’s Encrypt made their planned expiration of an old root certificate, that expiration invalidated all their security certificates,” he said in a highly technical comment to our previous post. “But if the sites and networks had CertBot installed, that problem was quickly resolved.”

CertBot is an app from the Electronic Frontier Foundation, provided by Let’s Encrypt, that renews failed security certificates.

“This then restored access to Gloebit, and transactions seemed to work again,” he said.

But CertBot is not configured correctly, or if there is a configuration issue with how it is configured, the network may still be using the old security certificate, he added.

“If you are, Gloebit transactions will pretty much always fail,” he said. “You can check by going to your grid’s website to check if your Let’s Encrypt certificate path is correct. The picture below shows how. The grids using the Let’s Encrypt certificates that I visited were in order. ”

(Image courtesy Rene Vega.)

Problem with payment notification

So if the certificate is updated, the Gloebit payments go in order and the merchant gets paid and the customer’s money is deducted from their Gloebit account.

However, the vending machines that process these payments will not be notified correctly that the money has arrived.

“The script inside the object that makes the actual delivery of the purchased item does not get its monetary event triggered,” Vega said. “So once the tip glass is paid, you do not see the ‘Atta boy, thanks for the tip’ message or worse, you do not get these shoes even if the grocery store received Gloebits.”

(Image courtesy Rene Vega.)

So far, he said, he has run a diagnostic script to identify this problem on Discovery Grid as well as on DigiWorldz, Kinky Haven and Utopia Skye.

“We found that even though the Gloebit transactions were completed in these networks, the script’s monetary event was not triggered,” he said. “The interesting thing is that not all grids use Let’s Encrypt. DigiWorldz uses a RapidSSL certificate on a completely different certification path, and it shows that the money event does not trigger an issue is not related to the Let’s Encrypt issue. ”

This means that there is a completely separate payment problem that Gloebit has that has previously crept into the system at an unknown time.

“I suspect all networks using Gloebit have this problem,” Vega said.

Call crowdsourcing

As Gloebit does not seem to take this issue seriously, the Vega OpenSim community encourages them to make some diagnoses themselves.

“Try this for yourself,” he said. “Go to a Gloebit-enabled area of ​​your home network. Drop the following script into a newly-rezzed cube. The script creates a payment button, you touch it, click on 1G $, and you pay yourself that amount. When the money event is triggered, the script will say it got the money event. ”

He warned that people should not do this too often as Gloebit takes a cut of 2 per cent of each transaction. This means that even if you pay yourself, you lose money – for every 1 Gloebit you pay yourself, you end up with only 0.98 Gloebit.

“That’s how Gloebits works, it’s not me who does it,” Vega said.

If the system works property, you will receive the following message:

[Money Event] received from {your avatar name} amount 1

“If you can’t see that chat, your salespeople, tip glasses, or rental boxes are not working,” he said.

Vega asked the community to report back on how the script works, on various grids.

Here is the script:

default
{
   state_entry()
   {
      llSay(0, "Script running");
      llSetPayPrice(1,[]);
   }

   money(key id, integer amt)
   {
      llSay(0, "[Money Event] received from " +llKey2Name(id) +" amount " +(string)amt);
   }
}


My personal experience

I have also been doing my own ad-hoc Gloebit test over the last few days.

I have teleported to Gloebit malls on several different networks, including DigiWorldz, and donated, grabbed freebies and tried to buy items.

Freebies were delivered fine to my avatar, so the problem was not with my avatar. And all payments came out of my Gloebit account.

But I have never received my purchases.

You can see my transaction history report below.

As you can see, I started with more than 1,000 Gloebits in my account, connected to my Kitely avatar. I bought with several different suppliers on different networks. Emmalena Damour, for example, is a mall on DigiWorldz.

The money came out of my account – but none of my purchases arrived.

There were also two “canceled transactions” in my account this morning. I did not trigger it – I do not know if a merchant did it or Gloebit did it. I have contacted Colosi but have not heard back.

One of the “canceled transactions” deposited 4 Gloebits into my account – the other withdrew 400!

Some network owners have contacted me privately to say that they are losing faith in the Gloebit system and that they have also not been able to reach the company for support.

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