What to consider when checking VR training providers
At this point, all vendor profiles begin to mix. You’ve looked at so many company movies and reviews. Finally, you are able to dive into the outsourcing shortlist. What should you look for? More importantly, are there any warning signs to keep on your radar? Shopping around for outsourcing partners should be the easy part, especially after you have created a budget and made a successful business case. So why is the investigation process always so overwhelming? The secret is to make a qualification checklist. This allows you to evaluate VR training solutions one by one and then compare your best choices. Look for these 8 things in the supplier’s landing pages, portfolios and catalog listings.
8 things to look for in VR training companies’ websites, portfolios and directories
1. Background experience
Many organizations focus on VR technology skills and overlook industry knowledge. But the salesperson should have a wide range of experience in your niche or at least sectors with training challenges and requirements similar to yours. For example, they have worked with customers in the call center or sales industry. So they are great candidates for your VR training program for retail customer service. They do not have to give you the full story of their business. However, salespeople should indicate their background experience and specializations on the landing page and the listings.
2. Technical tools
What tools for the development of VR training does the provider use? Is the content compatible with your VR devices? You should also consider other software you need to create immersive VR training aids. For example, can they help you record, edit and render 360 videos for your team? In addition, will they host the content, or will you invest in an LMS that supports VR resources? The seller should have a list of technical tools at their disposal and possibly a brief explanation of how to use them.
Portfolios give providers of VR training solutions the chance to showcase their best work. It typically consists of the trial activity, the scope of the project and the work process. For example, the desired results and development approach they used to achieve the goals. Of course, there should be VR training trials that require you to put on your headset and explore their design skills on your own, as well as some traditional online training activities that highlight other aspects of training solutions. For example, demos and simulations for JIT support or remote skills building.
4. Training solutions
You are looking for a provider that specializes in VR training systems. However, you may need attached training tools for long-term reinforcement and performance management – even if it is months along the way. Finding a provider that meets all of your training needs saves you another round of research. Additionally, you can build a connection with this outsourcing partner instead of switching between multiple service providers. So look for a complete list of their training solutions. So compare that to your outsourcing wish list.
5. Practical benefits
Organizations hire third-party content providers because it makes economic sense. It’s not about how much experience they have or the tools they use, but how all of these factors benefit your bottom line. In other words, the practical benefits that any VR training content provider provides. As such, outsourcing partners should explain how to turn their solutions and services into real-world benefits. What can they add to your training program and what sets them apart from the competition? This is their opportunity to highlight important selling points in the real world results.
6. Contact information
VR training solutions should provide contact information so you can reach out with questions or concerns. Some vendors even have team bios. For example, you should contact their sales representative for questions about quotes or prices. But their resident technology expert is the one responsible for VR tool queries. Email or live chat also gives you the chance to test their customer service. Does it take them a week to respond to your message? Is their live chat team knowledgeable about their range of services? Last but not least, look at their profiles on social media. Do they engage with the public or do questions remain unanswered for several months?
7. Customer Success Stories
Success stories are not the same as testimonials. While testimonials tend to be brilliant reviews, stories provide more insight. They may include some brief background information about the client, such as their training challenges or gaps. They then explain how the salesperson helped them achieve the goals. For example, customer satisfaction increased by 25% and breaches of compliance decreased by 55%. Think of them as next-level case studies. Many VR training providers also highlight their industry performance in this section.
As a general rule, virtual reality training companies will not include prices in their directory listing or website. This is due to the fact that each project requires unique tools, timelines and deliverables. However, there should be free quote requests or RFP information. For example, they invite you to contact them for a detailed proposal and cost estimate. User reviews also tell you which provider offers the best value for money based on your use case.
There may be some VR training solutions that have minimal online presence because they are new to the industry. In this case, contact yourself directly and arrange a meeting to discuss your specifications and budget. You should not automatically exclude them just because they are a start-up business. That said, every vendor needs an online portfolio. Although these are work examples they have created specifically for their business. Or consider hiring them for a small-scale delivery test project to evaluate their practice and CX.
Are you looking for the perfect outsourcing partner for VR training? Search our online directory to find the right content provider in your price range. There are even reviews and reviews to help you maximize value for money.
Download the e-book Virtual Reality Outsourcing: Your Guide to Finding the Perfect In-Depth Learning Partner for Insider Tips for Starting an Experiential Learning Program.