Thousands of users report errors and crashes in the Argentine Trains system when trying to purchase tickets to travel to the coast.
Once again, the Trenes Argentinos website has presented failures in its ticket purchasing system, among other destinations, to Mar del Plata, generating frustration among thousands of Argentines who wanted to plan their trip to the coast. From the early hours of the morning, numerous users got up with the expectation of getting their tickets, but they encountered technical problems that prevented them from completing the transaction.
According to user reports, one of the main failures found was the “Captcha” error, which caused long waits to be able to purchase tickets. In many cases, the validation process expired before users could complete the purchase, resulting in a frustrating and inefficient experience.
It is estimated that more than 50,000 people tried to access the Trenes Argentinos website to purchase their tickets to Mar del Plata starting at 6:00 in the morning. However, many of them ran into problems even after completing the virtual queue, encountering an error message saying “Oops! Something went wrong!”.
This situation generated great discomfort among users, who expressed their discontent on social networks. Many were outraged by the lack of foresight on the part of Trenes Argentinos, since they believe that these failures should have been resolved previously to guarantee a fluid and hassle-free purchasing experience.
Despite the difficulties, some lucky people managed to complete the purchase of their tickets, but the majority of users were forced to postpone their travel plans due to failures in the system. This situation generates uncertainty and distrust in the services offered by Trenes Argentinos, since it is not the first time that this type of problem has arisen.
Faced with this situation, users demand a prompt solution from the train company, as well as compensation for the inconvenience caused. In addition, they request greater investment in technology and an improvement in the website’s infrastructure to avoid future problems.
Trenes Argentinos launched the sale of tickets for the summer today
The state company Trenes Argentinos has started the sale of tickets for the summer, allowing users to purchase tickets to travel in December, January and February. Starting at 6 a.m. today, tickets will be available with a 10% discount through the company’s website.
Among the available destinations is the route from Buenos Aires to Mar del Plata, with prices of $2,695 in first class and $3,230 in Pullman. The sale of tickets will be carried out both in person at the main stations of Retiro (Mitre and San Martín), Constitución and Once, as well as at another 50 stations throughout the country enabled for the sale of long-distance tickets. In addition, it can also be purchased online through the Trenes Argentinos website.
It is important to take into account the conditions for in-person purchase: the physical document of the people who will travel is required, the maximum number of tickets per transaction is 8, payment can be made in cash, with a Visa, MasterCard and debit or credit card. Cabal (in a single payment), and tickets are issued in the name of the traveler and cannot be transferred to another person.
If the purchase is made via the web, it will be necessary to generate a username and password, and during the process the DNI processing number will be requested to progress with the purchase. In this modality, tickets have a 10% discount. Retirees have a 40% discount and people with a single disability certificate (CUD) and children under 3 years of age will travel free of charge, but must issue a ticket.
It is important to remember that since last year it has been mandatory to confirm the trip between 72 and 24 hours before starting the tour. Users must enter the Trenes Argentinos website and complete the travel confirmation process, entering the reservation number and security code provided at the time of purchasing the ticket. Once the procedure is completed, the ticket to travel will be received by email.
Trenes Argentinos also offers services to other destinations such as Rosario, Córdoba, Tucumán, Bragado, Pehuajó and Junín, among others.
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