Apple Support says iPhone 13 models don’t support Noise Cancellation feature available in previous iPhones

A few weeks ago, 9to5Mac reported a growing complaint from iPhone 13 users about the lack of a noise reduction feature for phone calls through the accessibility settings available for all previous iPhones but not the newer ones. Now, what we thought could only be a bug is actually Apple removing the feature.

One of our readers, Steve, shared a conversation with us he had with Apple Support on Twitter. According to him, “after working with Apple and a senior advisor for several months and saying that I should wait for an update to fix the issue, I got an update regarding the issue and apparently it will not be fixed and noise reduction is deliberate disabled for these devices for unspecified reasons. “

We have an update on this. Phone noise reduction is not available on iPhone 13 models, so you will not see this option in Settings.

After asking for clarification as to whether the iPhone 13 series would not support phone call noise reduction, the Apple Support team replied:

It is correct. It is not supported. If you would like to provide feedback on this feature, please visit: apple.com/Feedback.

For those who did not know, a Reddit user asked a month ago about the iPhone 13 noise reduction feature for phone calls, as it was not available on the availability page. Then another user pointed out an October Apple forum discussion.

I can not find the switch to turn off [noise] cancellation function on iPhone 13 Pro Max. Has this been moved or removed? When I use FaceTime and speak through the loudspeaker, my voice is muted.

So at the time, an Apple Community Specialist was pointing to an article to help users adjust the audio settings on the iPhone. The problem is that iPhone 13 users cannot find this specific feature:

  • Telephone noise reduction: Turn on to reduce background noise from telephone calls when holding the receiver to your ear.

Another user, dagocarlito, wrote that Apple is aware of this issue:

iPhone 13 has “never” had this option with iOS 15 because it’s a bug. I’ve talked to Apple support about this. This is a known issue they are working on without any timeline for resolution at the moment. This issue also creates echo issues on CarPlay when talking between iPhone 13s. This is a big mistake that needs to be fixed as soon as possible.

Now, finally, we know that Apple is not planning to fix this issue as the company does not consider it a problem to remove this feature.

It is not clear why the company decided to remove this feature and why it does not plan to add it again. As you can see in the highlighted image above, on the left side is my iPhone XS with this feature, and on the right side is the iPhone 13 Pro without the phone noise reduction feature.

From now on, the only available solution would be to activate the voice isolation feature during a call in the control center.

Have you experienced this? How does it affect your daily consumption? Share your thoughts in the comments section below.

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