6 December 2022
Apple launches Self Service Repair in Europe
Customers in Belgium, France, Germany, Italy, Poland, Spain, Sweden and the UK can buy genuine Apple parts and tools
Apple today announced that Self Service Repair is now available in eight European countries, providing repair manuals and genuine Apple parts and tools through the Apple Self Service Repair Store. Customers looking to complete their own repairs will be able to perform many of the most common repairs for the iPhone 12 and iPhone 13 series and Mac notebooks with Apple silicon.
The Self Service Repair Store provides access to more than 200 individual parts and tools as well as repair manuals. The program allows customers experienced in the complexities of repairing electronic devices to complete their own repairs using the same manuals, parts and tools as Apple Store locations and Apple Authorized Service Providers.
“We believe the best technology for our customers and for the planet is technology that lasts, which is why we design our products to last and rarely require maintenance or repair,” said Jeff Williams, Apple’s CEO. “However, when a repair is required, we want customers to have many options for safe, reliable and secure repair. That is why we are pleased to launch Self Service Repair in Europe, giving our customers direct access to original Apple parts, tools and manuals.”
Each genuine Apple part is designed and engineered for each product and undergoes extensive testing to ensure the highest quality, safety and reliability. The parts are the same – at the same price – as those available through Apple’s network of authorized repair providers. Customers can send replaced parts back to Apple for refurbishing and recycling, and in many cases receive credit on their purchase by doing so.
The Apple tools available to Self Service Repair Store customers are specially designed to help provide the best repairs for Apple products and are designed to withstand demanding, professional repair operations where safety and reliability are the highest priority . The high quality tools offered through Self Service Repair include torque drivers, repair trays, display and battery presses and more.
Apple will offer tool rental kits for $49 so customers who don’t want to buy tools for a single repair still have access to these professional repair tools. The week-long rental sets are sent free of charge to customers.
Self Service Repair is part of Apple’s efforts to further expand access to repairs and increase the repairability of products over time. For the vast majority of customers who are inexperienced in repairing electronic devices, the safest and most reliable way to get a repair is to visit a professional repair provider with certified technicians who use genuine Apple parts.
Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools and training, including more than 4,000 independent repair providers. A global network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians. As a result, eight out of 10 Apple customers are within 30 minutes of an authorized service provider across Europe.
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