7 Must-Have Employee Training Categories
Employers sometimes complain about new hires. These graduates are often fresh out of college or university, probably within their area of employment. Yet two to four years of training have somehow not equipped them to perform the job they were supposedly trained for. This is because academic institutions do not have the same perspective or priorities as corporate spaces. So what do you need to teach your employees that they did not learn in school? Below are 6 key categories for employee training and development you should consider for your L&D program.
Whether it’s their first job or their fifth, you need your employees to acclimatize. They need to adapt to the way things are done in your business. This can include basic principles, such as which elevator to use, where to park, or how the coffee machine works. Or it may involve LMS training – how to sign up or where to book an office car. On a psychological level, you want your employees to understand your vision and your goals. You need them to see where they fit into the organizational hierarchy. Orientation will pass on these messages and techniques.
2. Product / Service Knowledge
Many companies limit this type of training to the sales team. In fact, your other employees need it more. Think about it. Your sales team is always out on sales calls, so any interaction they have is sales-y. But as for everyone else – receptionists, drivers, kitchen staff – they are not specifically interested. But their friends and family know where they work, which means they ask a lot of questions about your products and services. Equip them to respond. It helps them save face and gets them more invested in the success of the business. A crucial aspect of product knowledge training is JIT support. Make sure your training library is packed with mobile-friendly tools that refresh their memory so they can pass on the information to their leads.
It may seem like the primary goal of compliance requirements is to be annoying, especially because they are written in dense, intricate ways. But the goal is to protect equipment, users and systems. It can also save you a lot of money in fines and penalties. Make sure your L&D department keeps track of mandatory compliance deadlines using the employee training software, especially external ones. This will enable them to plan training well in advance and avoid last minute crash courses. It is also useful because they can detect changes in the regulation and edit content accordingly.
4. Basic customer care
Just as we assume product training is for sales teams, we often overlook customer management tactics. We do not all need a deep dive into the design of customer care specialists, but there will always be a case where you deal with dissatisfied customers. It could be an incident in the mall where someone recognized the logo on your work shirt or office car. Maybe you are an accountant who makes debt collection calls or a deliverer who is stuck in traffic. All of these situations require some degree of client interaction, so take your staff through the basics.
5. Lead cultivation
Similarly, it is the sales team that closes deals (and opens them). But like customer care, there are a million cases where you can promote the brand. You may be at a meeting and another participant will spot your workplace on the login sheet. Or you could be at a family reunion where someone buys a product or service that your company offers. Train all employees – from the CEO to the warehouse new employees – in how to initiate a sales interview. They do not have to carry a credit card reader around. They just have to get the ball rolling. They can then refer the customer to a designated salesperson, who will then enter into the agreement.
Like sales and customer service skills, everyone needs some degree of leadership experience, whether it’s stepping up to fill an absent manager or leading a team project to achieve a common goal. This also includes a lesson in teamwork and follow-up when needed. An employee training and development LMS can help you build experience and confidence in the real world. For example, interns learn on their own how to resolve a conflict or assign roles within team dynamics.
7. Soft skills
In the last few decades, the business community has grasped the benefits of EQ. It is useful in every job class and can affect your career advancement even more than your technical abilities. For example, a welcoming company VP can easily attract more attention, affection, and support than their sour-minded boss, which can lead to a promotion. So make sure all your employees sign up for soft skills training. It covers topics such as empathic listening, leadership, ethics, negotiation and teamwork. Your employee training LMS can also dig into conflict resolution and time management.
You may be so excited about finding the right software and the best educators that you are neglecting the content. It’s not always about tools and features. Sometimes the focus should be on training categories. You want to think about the skills you want to instill. This includes briefing new employees. Communicate in-depth knowledge of the products and / or services your company offers. All employees – regardless of their title – should know the basics of customer care and lead generation as well as fine-tune their leadership skills so that they are always ready to step forward and make difficult decisions. Finally, make sure your staff is fully compliant and polishes their soft skills to a shine.
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